[resolute] Open or Save Sequence freezes

[DJMaboul]

Hello,

Sorry for my English.

I changed my PC (DELL XT3) either with 3.5.0 or 3.5.2 when I created a sequence and I click on the "save as" button or "open" the file window appears "all white" and the software freezes.

I understand that freestyler was in VB and I think I have a conflict with another app in VB.

What is the version used for Freestyler?

PS: This problem found in all windows type "open" that are not of such windows.

Thank you for your help.

[Nathanrs93]

The latest version of FS is 3.5.2. If this keeps happening after you've tried it on different computers, then please submit a bug report ASAP to the developer. Cheers.

Submit BUG report here
If you've not already signed up then you will need to to, as it's separate to the forum and doesn't automatically register you when you've signed up here

[DJMaboul]

I had version 3.5.0 on another PC. I changed my PC and installed the 3.5.0 following the crash cited above I installed 3.5.2 which also makes me the same thing.

See screenshot


If you have any ideas thank you for your help I have a party at the end of the month.
I Submit BUG report

[Nathanrs93]

I see your problem. I would scan the files too make sure there's no virus's or anything within the FS folder/files. If you've not already try uninstalling and reinstalling the software from the very beginning.

/Nathan

[DJMaboul]

I uninstalled 3.5.0, deleted the directory and installed in a new directory "c :/freestyler3.5.2/".

I did not add my backup or my personal fixture.

On traker I put the bug report windows
http://www.freestylersupport.com/bugs/view.php?id=1017

Code: Select all

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="FreeStyler512.exe" FILTER="CMI_FILTER_PRIVACY">
    <MATCHING_FILE NAME="dashard.dll" SIZE="110592" CHECKSUM="0x8E4C7AF5" BIN_FILE_VERSION="1.0.0.1" BIN_PRODUCT_VERSION="1.0.0.1" PRODUCT_VERSION="1, 0, 0, 1" FILE_DESCRIPTION="DasHard DLL" COMPANY_NAME="" PRODUCT_NAME="Bibliothèque de liaison dynamique DasHard" FILE_VERSION="1, 0, 0, 1" ORIGINAL_FILENAME="DasHard.DLL" INTERNAL_NAME="DasHard" LEGAL_COPYRIGHT="Copyright (C) 2003" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.1" UPTO_BIN_PRODUCT_VERSION="1.0.0.1" LINK_DATE="03/16/2004 09:04:30" UPTO_LINK_DATE="03/16/2004 09:04:30" EXPORT_NAME="DasHard.dll" VER_LANGUAGE="Français (France) [0x40c]" EXE_WRAPPER="0x0" />
    <MATCHING_FILE NAME="dashard2006.dll" SIZE="2011136" CHECKSUM="0xC7F14701" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1F53C3" LINKER_VERSION="0x0" LINK_DATE="03/08/2010 16:27:02" UPTO_LINK_DATE="03/08/2010 16:27:02" EXPORT_NAME="DasUsbCommand.dll" EXE_WRAPPER="0x0" />
    <MATCHING_FILE NAME="dashard2006VB.dll" SIZE="1904640" CHECKSUM="0xF3C6F005" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1E0695" LINKER_VERSION="0x0" LINK_DATE="09/25/2009 12:15:53" UPTO_LINK_DATE="09/25/2009 12:15:53" EXPORT_NAME="DasUsbCommand.dll" EXE_WRAPPER="0x0" />
    <MATCHING_FILE NAME="dmxusblib.dll" SIZE="375296" CHECKSUM="0x773B4BEA" BIN_FILE_VERSION="1.2.0.0" BIN_PRODUCT_VERSION="1.2.0.0" PRODUCT_VERSION="1.0.0.0" FILE_DESCRIPTION="" COMPANY_NAME="megaDMX (Luis Augusto Spranger)" PRODUCT_NAME="megaDMX SDK" FILE_VERSION="1.2.0.0" ORIGINAL_FILENAME="" INTERNAL_NAME="" LEGAL_COPYRIGHT="" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.2.0.0" UPTO_BIN_PRODUCT_VERSION="1.2.0.0" LINK_DATE="06/19/1992 22:22:17" UPTO_LINK_DATE="06/19/1992 22:22:17" EXPORT_NAME="dmxusblib.dll" VER_LANGUAGE="Bulgare (Bulgarie) [0x402]" EXE_WRAPPER="0x0" />
    <MATCHING_FILE NAME="fixtureCreator.exe" SIZE="3559424" CHECKSUM="0x2F866795" BIN_FILE_VERSION="6.3.0.7" BIN_PRODUCT_VERSION="6.3.0.7" PRODUCT_VERSION="6.03.0007" COMPANY_NAME="Raphaël Wellekens" PRODUCT_NAME="Fixture Creator" FILE_VERSION="6.03.0007" ORIGINAL_FILENAME="fixtureCreator.exe" INTERNAL_NAME="fixtureCreator" LEGAL_COPYRIGHT="Raphaël Wellekens 2003" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x37246D" LINKER_VERSION="0x60003" UPTO_BIN_FILE_VERSION="6.3.0.7" UPTO_BIN_PRODUCT_VERSION="6.3.0.7" LINK_DATE="11/03/2012 17:40:35" UPTO_LINK_DATE="11/03/2012 17:40:35" VER_LANGUAGE="Anglais (États-Unis) [0x409]" EXE_WRAPPER="0x0" />
    <MATCHING_FILE NAME="FreeStyler512.exe" SIZE="8114176" CHECKSUM="0x810BBC94" BIN_FILE_VERSION="3.5.0.2" BIN_PRODUCT_VERSION="3.5.0.2" PRODUCT_VERSION="3.05.0002" COMPANY_NAME="Raphaël Wellekens" PRODUCT_NAME="FreeStyler" FILE_VERSION="3.05.0002" ORIGINAL_FILENAME="FreeStyler512.exe" INTERNAL_NAME="FreeStyler512" LEGAL_COPYRIGHT="Raphaël Wellekens 2002" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x7CBB20" LINKER_VERSION="0x30005" UPTO_BIN_FILE_VERSION="3.5.0.2" UPTO_BIN_PRODUCT_VERSION="3.5.0.2" LINK_DATE="12/20/2012 20:23:35" UPTO_LINK_DATE="12/20/2012 20:23:35" VER_LANGUAGE="Anglais (États-Unis) [0x409]" EXE_WRAPPER="0x0" />
    <MATCHING_FILE NAME="loader.exe" SIZE="20480" CHECKSUM="0x74E5AF20" BIN_FILE_VERSION="1.0.0.0" BIN_PRODUCT_VERSION="1.0.0.0" PRODUCT_VERSION="1.00" COMPANY_NAME="Microsoft" PRODUCT_NAME="Loader" FILE_VERSION="1.00" ORIGINAL_FILENAME="loader.exe" INTERNAL_NAME="loader" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8A67" LINKER_VERSION="0x10000" UPTO_BIN_FILE_VERSION="1.0.0.0" UPTO_BIN_PRODUCT_VERSION="1.0.0.0" LINK_DATE="05/07/2012 20:15:05" UPTO_LINK_DATE="05/07/2012 20:15:05" VER_LANGUAGE="Anglais (États-Unis) [0x409]" EXE_WRAPPER="0x0" />
    <MATCHING_FILE NAME="MEVP.dll" SIZE="184320" CHECKSUM="0x2479895F" MODULE_TYPE="WIN32" PE_CHECKSUM="0x32243" LINKER_VERSION="0x0" LINK_DATE="04/27/2007 15:03:25" UPTO_LINK_DATE="04/27/2007 15:03:25" EXPORT_NAME="MEVP.dll" EXE_WRAPPER="0x0" />
    <MATCHING_FILE NAME="sidekick_dll.dll" SIZE="487424" CHECKSUM="0x3DEE5D75" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="04/03/2006 10:06:41" UPTO_LINK_DATE="04/03/2006 10:06:41" EXPORT_NAME="sidekick_dll.dll" EXE_WRAPPER="0x0" />
    <MATCHING_FILE NAME="SL.exe" SIZE="2523648" CHECKSUM="0x669525F6" BIN_FILE_VERSION="1.0.0.10" BIN_PRODUCT_VERSION="1.0.0.10" PRODUCT_VERSION="1.0.0.0" FILE_DESCRIPTION="" COMPANY_NAME="" PRODUCT_NAME="" FILE_VERSION="1.0.0.10" ORIGINAL_FILENAME="" INTERNAL_NAME="" LEGAL_COPYRIGHT="" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.10" UPTO_BIN_PRODUCT_VERSION="1.0.0.10" LINK_DATE="11/05/2010 15:21:16" UPTO_LINK_DATE="11/05/2010 15:21:16" EXPORT_NAME="SL.exe" VER_LANGUAGE="Néerlandais (Pays-Bas) [0x413]" EXE_WRAPPER="0x0" />
    <MATCHING_FILE NAME="unins000.exe" SIZE="715253" CHECKSUM="0x30FA562F" BIN_FILE_VERSION="51.52.0.0" BIN_PRODUCT_VERSION="0.0.0.0" FILE_DESCRIPTION="Setup/Uninstall" FILE_VERSION="51.52.0.0" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="51.52.0.0" UPTO_BIN_PRODUCT_VERSION="0.0.0.0" LINK_DATE="06/19/1992 22:22:17" UPTO_LINK_DATE="06/19/1992 22:22:17" VER_LANGUAGE="Langue neutre [0x0]" EXE_WRAPPER="0x0" />
    <MATCHING_FILE NAME="Plugins\LedTrix.dll" SIZE="126976" CHECKSUM="0xB6337530" BIN_FILE_VERSION="1.8.0.0" BIN_PRODUCT_VERSION="1.8.0.0" PRODUCT_VERSION="1.08" COMPANY_NAME="Microsoft" PRODUCT_NAME="LedTrix" FILE_VERSION="1.08" ORIGINAL_FILENAME="LedTrix.dll" INTERNAL_NAME="LedTrix" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2C476" LINKER_VERSION="0x10008" UPTO_BIN_FILE_VERSION="1.8.0.0" UPTO_BIN_PRODUCT_VERSION="1.8.0.0" LINK_DATE="03/13/2011 20:38:02" UPTO_LINK_DATE="03/13/2011 20:38:02" EXPORT_NAME="LedTrix.dll" VER_LANGUAGE="Anglais (États-Unis) [0x409]" EXE_WRAPPER="0x0" />
    <MATCHING_FILE NAME="Plugins\SunTrix.dll" SIZE="118784" CHECKSUM="0xDED1477F" BIN_FILE_VERSION="1.9.0.0" BIN_PRODUCT_VERSION="1.9.0.0" PRODUCT_VERSION="1.09" COMPANY_NAME="Microsoft" PRODUCT_NAME="SunTrix" FILE_VERSION="1.09" ORIGINAL_FILENAME="SunTrix.dll" INTERNAL_NAME="SunTrix" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x28D8F" LINKER_VERSION="0x10009" UPTO_BIN_FILE_VERSION="1.9.0.0" UPTO_BIN_PRODUCT_VERSION="1.9.0.0" LINK_DATE="10/20/2011 19:06:23" UPTO_LINK_DATE="10/20/2011 19:06:23" EXPORT_NAME="SunTrix.dll" VER_LANGUAGE="Anglais (États-Unis) [0x409]" EXE_WRAPPER="0x0" />
</EXE>
<EXE NAME="comctl32.dll" FILTER="CMI_FILTER_THISFILEONLY">
    <MATCHING_FILE NAME="comctl32.dll" SIZE="1680896" CHECKSUM="0x514FC94D" BIN_FILE_VERSION="6.10.7601.17514" BIN_PRODUCT_VERSION="6.1.7601.17514" PRODUCT_VERSION="6.1.7600.16385" FILE_DESCRIPTION="Bibliothèque de contrôles de l’expérience utilisateur" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Système d’exploitation Microsoft® Windows®" FILE_VERSION="6.10 (win7_rtm.090713-1255)" ORIGINAL_FILENAME="comctl32.DLL.MUI" INTERNAL_NAME="comctl32" LEGAL_COPYRIGHT="© Microsoft Corporation. Tous droits réservés." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x19CA5F" LINKER_VERSION="0x60001" UPTO_BIN_FILE_VERSION="6.10.7601.17514" UPTO_BIN_PRODUCT_VERSION="6.1.7601.17514" LINK_DATE="11/20/2010 11:55:08" UPTO_LINK_DATE="11/20/2010 11:55:08" EXPORT_NAME="COMCTL32.dll" VER_LANGUAGE="Français (France) [0x40c]" EXE_WRAPPER="0x0" FILE_ID="000039d36f12063ea9b000c76837a3aca8edd8b7c3f2" PROGRAM_ID="0003e9e47e21df3fb6ef910128247e1ab8b800000c04" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="CMI_FILTER_THISFILEONLY">
    <MATCHING_FILE NAME="kernel32.dll" SIZE="868352" CHECKSUM="0x69E28698" BIN_FILE_VERSION="6.1.7601.18015" BIN_PRODUCT_VERSION="6.1.7601.18015" PRODUCT_VERSION="6.1.7601.18015" FILE_DESCRIPTION="DLL du client API BASE Windows NT" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Système d’exploitation Microsoft® Windows®" FILE_VERSION="6.1.7601.18015 (win7sp1_gdr.121129-1432)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. Tous droits réservés." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xDFFC7" LINKER_VERSION="0x60001" UPTO_BIN_FILE_VERSION="6.1.7601.18015" UPTO_BIN_PRODUCT_VERSION="6.1.7601.18015" LINK_DATE="11/30/2012 04:50:29" UPTO_LINK_DATE="11/30/2012 04:50:29" EXPORT_NAME="KERNEL32.dll" VER_LANGUAGE="Français (France) [0x40c]" EXE_WRAPPER="0x0" FILE_ID="0000ea174348498eaefeba3916a024e5cdd47c0ded68" PROGRAM_ID="0000f519feec486de87ed73cb92d3cac802400000000" />
</EXE>
</DATABASE>

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<?xml version="1.0" encoding="UTF-16"?>
<WERReportMetadata>
    <OSVersionInformation>
        <WindowsNTVersion>6.1</WindowsNTVersion>
        <Build>7601 Service Pack 1</Build>
        <Product>(0x30): Windows 7 Professional</Product>
        <Edition>Professional</Edition>
        <BuildString>7601.18113.x86fre.win7sp1_gdr.130318-1533</BuildString>
        <Revision>1130</Revision>
        <Flavor>Multiprocessor Free</Flavor>
        <Architecture>X86</Architecture>
        <LCID>1036</LCID>
    </OSVersionInformation>
    <ParentProcessInformation>
        <ParentProcessId>3924</ParentProcessId>
        <ParentProcessPath>C:\Windows\explorer.exe</ParentProcessPath>
        <ParentProcessCmdLine>C:\Windows\Explorer.EXE</ParentProcessCmdLine>
    </ParentProcessInformation>
    <ProblemSignatures>
        <EventType>BEX</EventType>
        <Parameter0>FreeStyler512.exe</Parameter0>
        <Parameter1>3.5.0.2</Parameter1>
        <Parameter2>50d373c7</Parameter2>
        <Parameter3>comctl32.dll</Parameter3>
        <Parameter4>6.10.7601.17514</Parameter4>
        <Parameter5>4ce7b71c</Parameter5>
        <Parameter6>000a90a1</Parameter6>
        <Parameter7>c0000409</Parameter7>
        <Parameter8>00000000</Parameter8>
    </ProblemSignatures>
    <DynamicSignatures>
        <Parameter1>6.1.7601.2.1.0.256.48</Parameter1>
        <Parameter2>1036</Parameter2>
        <Parameter22>9cc8</Parameter22>
        <Parameter23>9cc88ea86adb8a86057ab4788d27a641</Parameter23>
        <Parameter24>232e</Parameter24>
        <Parameter25>232e777ff411d8aacfdbf47bffceb8f1</Parameter25>
    </DynamicSignatures>
    <SystemInformation>
        <MID>BE35DA43-34F2-43B7-B708-6B4C56F29FEF</MID>
        <MarkerFile>1028_Dell_LAT_XT3</MarkerFile>
        <SystemManufacturer>Dell Inc.</SystemManufacturer>
        <SystemProductName>Latitude XT3</SystemProductName>
        <BIOSVersion>A02</BIOSVersion>
    </SystemInformation>
</WERReportMetadata>

[DJMaboul]

hello,

I rename the file freestyler512.exe.manifest in OLD and the software runs on the overtuire and saving a sequence.

Following what is said viewtopic.php?f=6&t=2772&start=10