Freestyler crashes / hangs / freezes after few minutes =/

[eyupjudd]

Sorry to ruin the party guys but it appears this issue is still not fixed, and is very irritating.

I will give you the lowdown as follows.

My interface is different, its a Gus Electronics USB-VL344 interface, which makes me now think its a Freestyler issue again since there are various brands of DMX interfaces cropping up on this thread.

I am running Freestyler V 3.3.4.

Heres what happens:

1- Load up freestyler and run usual cues, yes some cues involve fading fast and repetitively.

2- At random (I would like to stress random, because i have tried a lot of combinations of cues, override buttons at once), the lights will hang and freeze, yet Freestyler continues to run and show values changing when cues are running.

3- The only way to regain control is to unplug usb, close Freestyler, plug usb back in, then load freestyler again.

4- The lights will reset to their normal positions and cues work fine again for however long until it crashes again.


I have just arrived back from doing a light show for a big club night in our area and I love freestyler like everybody else and do not want to switch, but these freezes can cause a lot more serious stuff than just blackout for 10 seconds or so... when the program crashes, the lights hang on whatever they did last, for most lights this will just be a fade to another position or colour, but for some lights can have dire consequences such as strobe lights. We have a lot of these hooked up in sync with a flash button, and it has happened before where freestyler has hung the lights on their last action, to my surprise after lifting my finger off the strobe flash button, the strobes continued, i literally had to shield my eyes while climbing the trussing to phsically unplug the strobes from the power source!!

If this causes someone epileptic death its me going to be getting it in the neck, i cant exactly blame my 'tools' considering im a lighting tech.

Anyway after the rant, like everybody im sure i will be making a donation to the creators but the software has to work and be consistent until I donate anything.

Please somebody get back to me with some enlightenment!

Regards,

Alex

[lj_raph]

Alex

Could you make me a video or something to show me the issue?

Raph

[eyupjudd]

Hello Raph

Thankyou for your response, I will work on getting a video, I am at the same gig tonight so if it happens again i will be sure to post!

Get back to you in a few hours

Kind regards, Alex

[eyupjudd]

Hello all

I have tried to demonstrate the above problem but it seems a new problem has arose, but in retrospect has fixed itself...

In this new update to 3.4.4 I cannot even select Gus Electronics interface. I mean it is there on the list, but it cannot be physically selected.

However, selecting the Entec Open DMX interface while using the Gus Electronics interface seems to have been working fine for me today.

This is odd because i have the same hardware and setup, so the original problem seems to have fixxed itself by selecting a different interface off the menu, even though that was somewhat forced...

Thanks for the responses anyway,

Alex