Crash Logs

[pspencer1983]

Hi All,

After working errorless for some time i am experiencing a lot of 'not responding' from freestyler (4.1.7)
nothing has changed on the computer and no new equipment / changes to sequences / cues etc...

I start with having the computer running with LoopMidi, then power the lights, then start freestyler (then minimise), then start VDJ.
In VDJ I acknowledge the freestyler addon and activate it, then start to play music.
Switch to DMX (on pads within VDJ) and select, as I call, 'All ON', which initiates a programed cue within freestyler (no probs as of yet, everything as normal). After several song changes (10-15min), and freestyler cue changes via the DMX pads within VDJ, the lights stop responding and pause / lock to there current colour state and movement ceases.

On monitoring this several times I look at freestyler in more detail having the output window open etc, this also freezes (but could be due to software becoming not responding). in a failed state, looking at loopmidi, this is seeing data from VDJ when a DMX pad is pressed. This is what is pointing me more toward it is freestyler failing.

So with the above, freestyler becomes 'not responding' and whites itself wanting to send an error to microsoft.... everything else (VDJ) continues without error, the only way i have found to get everything going again is to restart freestyler only, and the lights will continue from they were prior to crash. It will sometimes then work flawlessly for the rest of the night.... or it may happen again at any given time.

I have tried having the lights disconnected (everything as 'normal' up to an open end DMX cable) and everything seems to run fine (monitored via the output window in freestyler). I have noticed when fully connected, the more data being sent (ie moving head pan / tilt data) the more likely it is to crash. If i run with just pars it seems to be stable but weirdly, when just the moving heads are on it seems to be stable????
The USB - DMX has a light (Red = Ready, Green = Data Tx / Rx), as expected during par only it pulses green, during all on it is solid green (due to continual moving head pan / tilt data), when failed it stays at red with an occasional flicker of green.

Software wise, I have tried a fresh install of freestyler and reimported my current back up to no avail. (yet to try a previous version)
Windows, everything is updated (drivers / windows update)

Is there a way of pulling a crash log to see what may be happening to cause this? as i say it has been faultless and only just started to do it.

Software:
Windows 11
LoopMidi
Freestyler 4.1.7
VDJ - latest

Equipment:
Acer Predator NEO 16
USB - DMX512 lixada
2 x Mini moving head's (nominally programmed to do colour change / gobo change & pan / tilt in figure of 8),
2 x RGB Par's (programmed to colour change),
2 x RGB Micro Par's (4 par head on bar programmed to colour change)

Thanks for any help in advance.

[pspencer1983]

UPDATE: just done a skate disco for 2hrs with my back up laptop with...
exact same backup installed and exact same lighting / usb etc etc..... everything ran flawless.
I'm at a loss...
I've checked all settings across the two (within freestyler) and all the same.