Computer crashes

[PeetuXD]

Hello!

I'm noobie in dmx and lighting (i have known just ~6 months what dmx is ) so i may have stupid questions, try to understand. And sorry about my bad english sometimes.

So, to the point. I have a weird problem. When i remove my dmx interface from my laptop, my windows crashes often. And sometimes everything from Freestyler disappears If i do it very slowly, after closing Freestyler wait few minutes, then take the interface away from the usb-cable, and wait again, and then after waiting take the usb-cable away, it sometimes DONT crash.

Any idea what could be the reason?

Thanks for any advice's!

[BillsGate]

Welcome to the Freestyler forums!
It's hard to say what causes the error by the information you provided. Please help us help you:
- What OS (windows version) are you running?
- What version of Freestyler are you running?
- Which DMX dongle are you using?
- Did you try another USB port on your laptop? (Iguess you did)
- Are the motherboard/USB drivers up-to-date? (If you have the same Windows installed since you bought the laptop, you're good with this).

Just to be curious, why would you like to remove your DMX dongle?

[PeetuXD]

Hello,

Here are some information

Windows 7,
Freestyler version 5.3.1,
OPTO-USBDMX (should work with Enttec Open),
Yes, i have tried all my usb ports
I have still same windows than when i bought my laptop (1 year ago)

And why do i want to remove my interface? Well, usually when i stop using Freestyler, its difficult to keep it on usb port all the time cause i use my computer also in other things

It's very weird, why does waiting effect does it crash or not. AND, if i don't take interface first before removing usb cable, it always crash. There come's blue screen when it crash.

[BillsGate]

Blue screens are actually very useful

Or at least one tiny part of it: The reason of the blue screen of death, usually found at the top of your screen.
Take this one for example:


The actual error in this case is IRQL_not_less_or_equal, and that's something you can google
More information on blue screens can be found here: http://www.maximumpc.com/article/featur ... ival_guide

I guess, since the problems started with using (removing) the DMX dongle, a driver issue is in order. If I'm correct, your dongle uses a 'FDCI'-chip to connect to usb. There is a chance that updating that driver will fix your problem. You can find that driver over here: http://www.ftdichip.com/Drivers/D2XX.htm

[PeetuXD]

Hi,

Thanks for advices. I'll try to solve the problem. I have to say that i aint very good with computers, i don't know much about them. But i'll try to fix my problem. Maybe i cause blue screen today and try to look what's in there.

Thanks.

[BillsGate]

Try to write down the error code and post it here when your laptop gets back online. If I have the exact error message, I can try to find a solution for you

[PeetuXD]

I installed drivers you linked, and now i cant get blue screen I truly hope that it helped for real!!! Thank you very much!! I'll let you know error code if it happens again.

Now i have another problem. When i open Freestyler, it show message "error opening preset data, default values were loaded" Whats that?