Dimmer not functioning properly on Red channel

[blaide13]

I have a new LED wash bar similar to the American DJ Mega bAr but it has 4 rows of lights instead of 3 and it has 8 segments instead of three. I created a 4 channel fixture profile to test the light with Freestyler. The channelas are:
1 - Red
2 - Green
3 - Blue
4 - Dimmer

Pretty standard. But when I open the light and start to go through different colors, I noticed the red color was off. It only lights when I have the dimmer moved up to value 255. I didn't have to do this for the blue or green. They came on with the dimmer at value 0, when I clicked on them in the color palette.

If I have only the red color selected, all colors light up until I set the dimmer to 255. Under that value, all colors are lit and controlled by the dimmer. I'm not sure if this is a light issue or a freestyler issue


With the dimmer value set to 255, I can pick and mix any color and they work perfectly. It's just when I choose Red.
I'm using the Entec USB pro as my dongle box.

[Glennca]

Are you sure that you have used the correct adresses for the fixture in FS? It kinda sounds like your "red" channel is more like a "special" function or something.

[blaide13]

you may be right. I programmed a fixture profile for the lights in 7 channel mode which was imprinted on the housing, and everything worked fine. I will try the other modes to see if they function fine as well.

[Glennca]

Did you find the problem last week?

[blaide13]

Yes, it was a factory programming issue from the manufacturer. 4 channel mode was not programmed and documented correctly according to the manufacturer. All the other modes function correctly. They have made a sfotware revision to correct the problem. Now everything works fine. Thanks for the suggestion. It was an obvious thing to check for, but sometimes I get so focused on how things are supposed to work that I forget to question if it could be an actual problem with the lights themselves.