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Consistently crashing after about an hour of use on a Win 7 machine. Latest FS version as of 3/5/16. Here's the report, and suggestions on what to look at?


Problem signature:
Problem Event Name: APPCRASH
Application Name: FreeStylerX2.exe
Application Version: 3.6.0.31
Application Timestamp: 56797bf6
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18869
Fault Module Timestamp: 55636317
Exception Code: c0000005
Exception Offset: 0003fc7c
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: e4c4
Additional Information 2: e4c473450e6ff49cee05c505b3cb696f
Additional Information 3: a39b
Additional Information 4: a39b607e45e1ea02037d9226b7d5b330

This tells us nothing about what you were doing when the program crashed.....crash on start, crash on doing this function, crash on exit.....what were you doing when it crashed...running, visualizing, creating????

I made a playlist in Virtual DJ 8, two songs in the list have cues from VDJ8 freestyler plugin. I set the list on repeat to test, and at a random point about an hour later during playback, Freestyler crashes.

I thought the crash report above was supposed to reveal what was going on when it crashed?

That information is worthless unless you know how to reverse engineer assembly language in a debugger with both the apps in run time.

The more important thing is now your giving detail of how it crashed and people can start to help you. Since it is a plugin from VDJ8, you may want to express this issue to the author of the plugin and tell him what you said here......this way both sides can look at it to see where the problem lies. My guess is the plugin since most people use the program minus VDJ and have very little issues during run time. I do mobile gigs for 4-8 hours using a Numark Orbit interface via midi and have never seen the program crash once the programs are created. My guess is there may be some minor bug that needs addressing but could be an issue on either side.

Have you asked anyone on the VDJ forums to see if they have had similar issues?

Virtual DJ says if it's FS that's crashing, look at that. The creator of the plugin for VDJ says I'm the first person to mention this to him.

I have more to report. In trying all difference combinations of using FS with VDJ, with and without the FS plugin running in VDJ, I've determined that Freestyler is crashing on it's own. It crashes just running a basic, not linked to audio, slow RGB color fade cue without Virtual DJ even running.

I'm running a Win 7 machine that's dedicated to DJ use. I have a Sunlite 2006 dongle. All this is running on the same machine which is an AMD 3.4Ghz system with 8Gig RAM.

The total setup that does work...until the mysterious crash is: Latest version of Virtual DJ 8 with the SBDJ Freestyler plugin to trigger cues in FS. I have a DAC3 MIDI controller I use to control Virtual DJ. I have a Korg NanoPad2 for a MIDI hardware controller too that is for triggering cues in FS.

The fixtures you are using, where they pre-made profiles or did you make them for your fixtures? Just wondering if there may be a parameter that may be not right causing the crash.

I'm using the latest version and running 15 movers, 20 border lights and its running for hours on end without a crash....

Maybe create a backup file that we can use to help you troubleshoot the issue.

All I have at the moment are 30 of the same 6ch LED par cans. I used a pre-made profile and have each on their own starting address.

I tried plugging the Sunlite 2006 dongle into a different USB port to see if maybe the one it was in wasn't putting out enough power. No change, still crashed.

I'm having the same issue for the past few years of FS crashing. I've tried it on 2 different PC's one running Vista and one running Windows 7 and they both crash after awhile. Still trying to figure it out.

I've been doing all kinds of elimination to try to narrow this down. NanoPad 2 pluggin or not doesn't matter, crashes. Virtual DJ running or not, crashes. Change USB cables, still crashes.

Here's something...

OK, it ran for over 7hrs without an issue when I had no dongle plugged in and in Virtual Interface mode in setup. It would appear to be an issue with the dongle then? It worked fine in the past and has just been sitting on the shelf. I've tried updating the firmware on the Sunlite 2006 dongle, but am getting a missing dll file error so haven't been able to try that yet. What are your thoughts?

Sounds like a driver issue for the dongle, are you using the latest and greatest?

Ditch the dongle [emoji33]

You can't really go wrong with any ftdi chip 'pro' version from enttec or dmxking. If you sold off the old one towards it then it might not cost you much to upgrade.

I'm having this same issue, I've been using Freestyler for about 4 years now and I believe the issue started around a year ago when I updated to 3.6.2 and doesn't seem to have improved with each subsequent version. I'm using a DMXKing dongle and I didn't change the drivers when I updated Freestyler so I don't believe it's the DMX dongle causing the issue. OS is Win8

I am using the SBDJ Freestyler plugin, but it crashes with or without the dongle. For some reason the problem only seems to occur during the early part of the evening (while I have the lights on a static program that doesn't react to music), but I don't consistently use the same Cues or Chases and the problem happens pretty consistently.

I am using a mix of pre-made and custom fixture profiles, but I've been slowly re-writing these to try and eliminate them as the cause and I've had no luck so far and I've done almost all of them now.

Is there any kind of crash log written anywhere or any kind of debug output that I can find that might give me some kind of clue as to what is going wrong? The Win8 crash dump doesn't give me any clues. I do occasionally get an "Object not assigned" error that refuses to go away - it's really rare I see this, but could it be related?

If it crashes without the dongle then you can rule out anything related to the dongle or USB connections. Maybe you could work through other possibilities and start ruling them out, such as anti-virus software, background processes/bloatware, free ram available, or even vdj and sbdj plugin is fully legit and up to date.

Thanks for the reply, Graphics driver is a possibility (dedicated NVidia GEForce chipset) but unlikely. I've no issues with free ram (8Gb installed), background processes, possibly. VDJ is legit and the plugin is up to date. The issue also seems to happen if I'm running VDJ 7 or VDJ 8.

P.S. Two gigs yesterday for a total of 6hrs and no crashes at all - but for both I had heavy interaction with Freestyler from the outset and it wasn't left idle (one was a kids party and the other a wedding where the party kicked off as soon as I started. I wonder if it's related to use of over-rides or scene programming (I usually start the evening by updating chases to suit the venue and then setting over-rides to create a look - as soon as the evening kicks off I'll clear them and revert to using cues/chases?)