Support Forum

Hi all,

I work with a Pro enttec widget, and every time I start the PC, I have problems to make it work. It is detected everytime I plug the widget, but most of the time, I end with a yellow exclamation mark on the usb device, and it's not working.
I tryed with 3 different laptops, and it's always the same. First it installs everything, the yellow mark in the computer management/ devices.
I have to unplug it and plug it back several times before the yellow mark disappear. (sometimes more than 150 x !!!!!)
Also tried all drivers I could find, but still the same, on the 3 laptops.
But once the yellow mark has gone, it works very well .... Any idea ?

bad usb cable?
faulty device?

If its the same fault across three different machines, then try eliminating the common element.
either USB cable, OR hardware.

I allready changed the usb cable, but same behaviour.
Strange that once it is recognized, it works for 8 ours without problems.
I only have one enttec pro to use, so it's the only piece of hardware I cannot change.
Did somebody came across that problem allready ?
Perhaps flashing the device would help ? Did somebody flashed is device ? any problem doing it ?

hi


I work on a mac but freestyler is the best programm for it so i also run a virtual windows.
i installed the enttec pro windows recognized it but in freestyler i can only chose enttec pro com1 enz enz enz.... but it usb

could you help me ?

what am i am doing wrong>?

Excusses for my englisch my duth is better

mkomman wrote: what am i am doing wrong>?

Excusses for my englisch my duth is better

Nederlanders zijn er ook hoor hier.
But I'll answer in English.

What you are doing wrong? You did'nt read the manual. Thats what you do wrong.
See: http://www.enttec.com/docs/dmxusbpro_manual.pdf
Page 12...
It just stands there, how you need to configure.

Just to make it clear; the DMX USB Pro is actually an USB to Serial converter, so in windows it will become a COM:X.