Support Forum

Just out of curiosity. I am running FSDMX 3.5.2 on Windows 7 64 Bit machine. Recently I have been having FS freeze up. I looked through the event log and noticed a few errors from the FS app. Has anyone had any issues with ntdll.dll errors? Anyone seen this before? I wouldn't care but when I installed FS onto another computer I got the same error. I copied a few of the program files over to the other PC from Freestyler on the other machine like locations fixture files etc to beable to use the same cues lists etc.

From Windows Event Log.

Log Name: Application
Source: Application Error
Date: 9/06/2013 3:52:15 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: iSeeLightingNB
Description:
Faulting application name: FreeStyler512.exe, version: 3.5.0.2, time stamp: 0x50d373c7
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x0002dfc1
Faulting process id: 0x13f8
Faulting application start time: 0x01ce64d570526f34
Faulting application path: C:\FreeStyler\FreeStyler512.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: bbff7bb4-d0c8-11e2-a3af-685d4393d06d
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-06-09T05:52:15.000000000Z" />
<EventRecordID>10998</EventRecordID>
<Channel>Application</Channel>
<Computer>iSeeLightingNB</Computer>
<Security />
</System>
<EventData>
<Data>FreeStyler512.exe</Data>
<Data>3.5.0.2</Data>
<Data>50d373c7</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.17725</Data>
<Data>4ec49b8f</Data>
<Data>c0000005</Data>
<Data>0002dfc1</Data>
<Data>13f8</Data>
<Data>01ce64d570526f34</Data>
<Data>C:\FreeStyler\FreeStyler512.exe</Data>
<Data>C:\Windows\SysWOW64\ntdll.dll</Data>
<Data>bbff7bb4-d0c8-11e2-a3af-685d4393d06d</Data>
</EventData>
</Event>

Error 2

Log Name: Application
Source: Application Error
Date: 9/06/2013 3:56:10 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: iSeeLightingNB
Description:
Faulting application name: FreeStyler512.exe, version: 3.5.0.2, time stamp: 0x50d373c7
Faulting module name: AcXtrnal.DLL, version: 6.1.7600.16385, time stamp: 0x4a5bd98a
Exception code: 0xc0000374
Fault offset: 0x00008518
Faulting process id: 0xd5c
Faulting application start time: 0x01ce64d5bdd9f7d3
Faulting application path: C:\FreeStyler\FreeStyler512.exe
Faulting module path: C:\Windows\AppPatch\AcXtrnal.DLL
Report Id: 48138f6b-d0c9-11e2-a3af-685d4393d06d
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-06-09T05:56:10.000000000Z" />
<EventRecordID>11003</EventRecordID>
<Channel>Application</Channel>
<Computer>iSeeLightingNB</Computer>
<Security />
</System>
<EventData>
<Data>FreeStyler512.exe</Data>
<Data>3.5.0.2</Data>
<Data>50d373c7</Data>
<Data>AcXtrnal.DLL</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bd98a</Data>
<Data>c0000374</Data>
<Data>00008518</Data>
<Data>d5c</Data>
<Data>01ce64d5bdd9f7d3</Data>
<Data>C:\FreeStyler\FreeStyler512.exe</Data>
<Data>C:\Windows\AppPatch\AcXtrnal.DLL</Data>
<Data>48138f6b-d0c9-11e2-a3af-685d4393d06d</Data>
</EventData>
</Event>

Any assistance on this would be greatly appreciated.

hi i have taken a look at these .DLL files. and there are differnt reasons why they can give a Error.

BUT!!! they both have a Reason in common.
Because Both files IF Infected with a Virus, Spyware or Mallware can give errors..

so scan your pc and see if this is the case.

/Spirit

Thanks for the response Spirit.

Worked out that it may have been a Windows Update that caused the issue with these 2 files. Ran a second update this week and didn't have an issue after that. I think the combination between the windows update and Artnet using the WLAN and LAN hardware seemed to cause the crash. From what I can tell. I ran it this Sunday without a single crash or issue. Robust as usual. Cheers for the help.

I have also issues with the ntdll.dll on my Win7/64 and ArtNet-Interface (DMX4All). May somebody can help me?

As I'm using a DMX4All ArtNet-DMX Interface, I have the possibility to use a virtual Com-Port. I tried this way, using Com5 and don't have any problems with Freestyler, so I think, the bug will be in the ArtNet Driver. Maybe this Information can help the developers