DMXking's "ultraDMX micro" not recognized

[jeremyryan]

Hello Freestylers!

I have searched tirelessly for a solution without success... I hope you guys can help. I purchased a DMXking "ultraDMX micro" USB to DMX dongle and FreeStyler is not recognizing it. I keep receiving the message "Error creating output thread" when attempting to setup the controller. I have attempted numerous suggestions found here in the FreeStyler Forum, but to no avail. Troubleshooting has included the typical recommendations, such as:

• ~ removing & re-installing the FreeStyler program;
  ~ removing & re-installing drivers;
  ~ downloading updated drivers from DMXking, Enttec and FTDIchip;
  ~ selecting various "Controllers" in the setup menu
  ~ numerous re-boots;
  ~ un-plugging and re-plugging cables;
  ~ various DMX lights;
  ~ various DMX cables

DMXking claims that the "ultraDMX micro" is 100% compatible with Freestyler using the Enttec Pro option, but I cannot get it to work! I should mention that when running a test from within the stand-alone DMXking Configuration Utility that my light DOES respond! I just can't get Freestyler to recognize it. I'm discouraged by reading all of the other user's posts about how simple the set-up was with DMXking devices... ain't no "Plug & Play" here!! I've been troubleshooting for days... I hope someone can offer a solution, as I am eager to dig in to Freestyler. Thank you in advance for your assistance!

Kind Regards!

Jeremy Ryan

[jpk]

Email support@dmxking.com and we'll sort it out. We do check compatibility with FreeStyler with every product and firmware update so probably something relatively easy to fix.

[jeremyryan]

@ jpk... The info has been forwarded to support@dmxking.com. Let me know. Thank you!

[jeremyryan]

Update: I am posting this follow-up, in case anyone else runs into the same dilemma.

DMXking recommended selecting the “DMXking USB DMX512-A” controller from within the Freestyler setup menu.

NOTE: When choosing the “DMXking USB DMX512-A” controller from within the Freestyler set-up, I received the same error message ("Error creating output thread")… However, upon exiting and re-starting Freestyler… IT WORKED!!! My devices are now communicating properly. I will let you know if anything changes. Custom light show, here I come!

Special thanks to jpk!

[awonder85]

Help I'm having a similar issue I have everything plugged but no matter what interface I choose non of them work.I have installed drivers and software and nothing is working with my Mirco im at the end of my rope right now.

[jeremyryan]

Does the "UltraDMX Configuration" utility recognize your dongle? If not, try a different USB port (make sure the correct COM port is selected in Freestyler) If the utility does recognize the dongle, then you might check your cables & DMX addressing on your fixtures. Also, I've noticed that restarting my fixtures AFTER Freestyler is running will help open the communication. Good luck! Keep us posted.

[buttza]

My suggestion is to get the eDMX units. I have not had a drama with mine since getting them. They're awesome.

[richx]

I seem to be having the same issue.Light responds to controller board - but not with Freestyler. The config utility sends signals to the light - however each time I open it - I have to reset to Com 3.

Any help is appreciated.

I do NOT have a 'micro' selection in the adaptor list - nor one with an "A" suffix.