Hello
usually i use freestyler 4.1.1. on different computers without problems (1 laptop win 10, 1 deks win 11) with ENTTEC Open DMX.
I tried to install Freestyler and Enttec on a Microsoft Surface 4 pro (win 11 64bit) for use it in the live show by the touchscreen, but with the same configuration, fixture and scenes of the others computers, on the Surface, i have a big problem: it seems that the interface don't send correct information to the lights. The lights stops after few seconds in sequences.
So i tried to put only one light (30w Mini spot) in a new stage and i tried to move it manually... well the lights moves in a strange way: for example if i move the pan when i set the value >130 the tilt start to move, or the dimmer value set after 130 make move the lights (pan and tilt).
if i check the channel values (show outputs) the values are ok while the lights do the strange thing i told before.
That's not happen on the others Computers using the same interface..
Any ideas?
Thank you
Problem Win 11 + Microsoft Surface pro 4 + enttec Open
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Please do NOT post bugs here! If you spot a potential Bug please report it HERE first then you can chat about it with other users in the appropriate section.
Please do NOT post bugs here! If you spot a potential Bug please report it HERE first then you can chat about it with other users in the appropriate section.
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- Knows how to turn Lights ON
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- djSupport
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Re: Problem Win 11 + Microsoft Surface pro 4 + enttec Open
Usb power saving? Change your power settings perhaps?
Heather Trott, You Babe! I Drive a Dacia Duster and Explore! Check it out
- djSupport
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Re: Problem Win 11 + Microsoft Surface pro 4 + enttec Open
There used to be an issue I think with someone called USB selective suspend... As the surface pro is a tablet is probably power saving maybe?
Heather Trott, You Babe! I Drive a Dacia Duster and Explore! Check it out
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- Knows how to turn Lights ON
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Re: Problem Win 11 + Microsoft Surface pro 4 + enttec Open
Hello!
first of all thank you for your help.
I tried do switch off all power saving options (i found many tutorials on line) but the problem is not solved
it's really a strange problem because the Freestyler and interface works but non in correct way
first of all thank you for your help.
I tried do switch off all power saving options (i found many tutorials on line) but the problem is not solved
it's really a strange problem because the Freestyler and interface works but non in correct way
- djSupport
- Hosts the Freestyler Forum and is an Admin!
- Posts: 1902
- Joined: July 9th, 2007, 6:57 pm
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Re: Problem Win 11 + Microsoft Surface pro 4 + enttec Open
Are all the FreeStyler versions the same on your other devices? If this one is different perhaps it's a bug?
Heather Trott, You Babe! I Drive a Dacia Duster and Explore! Check it out
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- Knows how to turn Lights ON
- Posts: 9
- Joined: January 24th, 2016, 1:33 pm
- FreeStyler Version: 4.1.1
- I Use FreeStyler for: Stage Show
Re: Problem Win 11 + Microsoft Surface pro 4 + enttec Open
Yes all the version are 4.1.1
I'm in dubt if is a Freestyler Problem or drivers interface problem.....
I'm in dubt if is a Freestyler Problem or drivers interface problem.....
- djSupport
- Hosts the Freestyler Forum and is an Admin!
- Posts: 1902
- Joined: July 9th, 2007, 6:57 pm
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Re: Problem Win 11 + Microsoft Surface pro 4 + enttec Open
Uninstall the drivers and try again
Heather Trott, You Babe! I Drive a Dacia Duster and Explore! Check it out
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- Knows how to turn Lights ON
- Posts: 9
- Joined: January 24th, 2016, 1:33 pm
- FreeStyler Version: 4.1.1
- I Use FreeStyler for: Stage Show
Re: Problem Win 11 + Microsoft Surface pro 4 + enttec Open
i did it and i installed different version...
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Re: Problem Win 11 + Microsoft Surface pro 4 + enttec Open
Make sure all of your sequences are .chs filetype. pre 4.0 everything was .chb and i have found that those files need to be removed or edited and saved as .chs (then delete ALL .chb files to eliminate confusion)
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- Knows how to turn Lights ON
- Posts: 9
- Joined: January 24th, 2016, 1:33 pm
- FreeStyler Version: 4.1.1
- I Use FreeStyler for: Stage Show
Re: Problem Win 11 + Microsoft Surface pro 4 + enttec Open
thnx for all your support. I tried all the solutions you suggested to me but nothing worked. So i returend to use my old laptop without any problems with same sequences!