faq:troubleshooting
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| faq:troubleshooting [2015/06/08 05:19] – [Freestyler Addons] Jan_K | faq:troubleshooting [2021/05/22 09:42] (current) – [Freestyler Addons] colombo | ||
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| Line 6: | Line 6: | ||
| **Errors**\\ | **Errors**\\ | ||
| - | As FreeStyler is a live program | + | As FreeStyler is a live program |
| \\ | \\ | ||
| - | The only way to track these errors down is to figure out what functionality | + | The only way to track these errors down is to figure out what functionality |
| \\ | \\ | ||
| This is easy to say but can be difficult to track.\\ | This is easy to say but can be difficult to track.\\ | ||
| Line 20: | Line 20: | ||
| There are a few more things to try.\\ | There are a few more things to try.\\ | ||
| \\ | \\ | ||
| - | FreeStyler has as many other programs a way to reset all parameters.\\ | + | FreeStyler has, as with many other programs, a way to reset all parameters.\\ |
| In the freestyler.ini file in the “FreeStyler” folder there is a [ResetAll] parameter. \\ | In the freestyler.ini file in the “FreeStyler” folder there is a [ResetAll] parameter. \\ | ||
| reset = false. Try change this to reset = true.\\ | reset = false. Try change this to reset = true.\\ | ||
| Line 29: | Line 29: | ||
| “\HKEY_CURRENT_USERS\Software\VB and VBA Program settings \Freestyler”\\ | “\HKEY_CURRENT_USERS\Software\VB and VBA Program settings \Freestyler”\\ | ||
| \\ | \\ | ||
| - | Be careful when you are in the registration | + | Be careful when you are in the registration |
| </ | </ | ||
| < | < | ||
| - | **When Freestyler | + | **When Freestyler |
| \\ | \\ | ||
| - | When FreeStyler | + | When FreeStyler |
| If it is a crash that just appears by itself without any action from the user it is a bit more difficult to detect.\\ | If it is a crash that just appears by itself without any action from the user it is a bit more difficult to detect.\\ | ||
| \\ | \\ | ||
| - | Here are a small test that may help detecting | + | Here is a small test that may help to detect |
| - | Set the interface to “Virtual Interface” | + | Set the interface to “Virtual Interface” |
| - | When FreeStyler runs with” Virtual Interface” all functionality is the same and it is communicating with a software interface. If it doesn’t fail then it is related to the USB-DMX driver.\\ | + | When FreeStyler runs with “Virtual Interface” all functionality is the same and it is communicating with a software interface. If it doesn’t fail then the problem |
| - | It will then be a good idea to check that it is the latest driver | + | It will then be a good idea to check that the latest driver |
| - | If it is a dongle based on the FTDI chipset then “Enttec” have a FTClean program that remove | + | If it is a dongle based on the FTDI chipset then “Enttec” have a FTClean program that removes |
| [[http:// | [[http:// | ||
| - | And the latest driver can be found on FTDIchips | + | The latest driver can be found on FTDIchip' |
| [[http:// | [[http:// | ||
| \\ | \\ | ||
| - | **NOTE:** At the writing | + | **NOTE:** At the moment I am not aware of other drivers so if you have any knowledge of these please edit this note. \\ |
| \\ | \\ | ||
| </ | </ | ||
| Line 55: | Line 55: | ||
| \\ | \\ | ||
| There have been some issues where FreeStyler has stopped sending DMX output.\\ | There have been some issues where FreeStyler has stopped sending DMX output.\\ | ||
| - | It has been appearing in various shapes where also FreeStyler has crashed. Sometimes it has been sufficient just to close the program | + | It has been appearing in various shapes where also FreeStyler has crashed. Sometimes it has been sufficient just to close the program but the error comes again. Other times it has been impossible to close the program so it had to be ended via the job list. Other times it has even been necessary to force a power down of the PC to end the program.\\ |
| One thing that we have detected is that disabling “USB selective suspend” removes this error.\\ | One thing that we have detected is that disabling “USB selective suspend” removes this error.\\ | ||
| \\ | \\ | ||
| - | This option will cut all communication to USB devices after some time to save power and are therefore to be disabled.\\ | + | This option will cut all communication to USB devices after some time to save power and is therefore to be disabled.\\ |
| [[faq: | [[faq: | ||
| Line 65: | Line 65: | ||
| < | < | ||
| **Forgotten password.**\\ | **Forgotten password.**\\ | ||
| - | If the password has been forgotten | + | If the password has been forgotten, there is only one way to fix it and that is in the registration data base.\\ |
| \\ | \\ | ||
| - | It can be found in windows | + | It can be found in Windows |
| | | ||
| - | There is a “Password” label and you can see what the Password | + | There is a “Password” label and you can see what the password |
| \\ | \\ | ||
| </ | </ | ||
| Line 77: | Line 77: | ||
| === Functions === | === Functions === | ||
| < | < | ||
| - | **Some | + | **Some |
| - | - This can happen because the Shutter CH isnt' set correct, so to solve this you have to set the Shutter CH correct with the Fixture Creator.\\ | + | - This can happen because the Shutter CH isn't set correctly, so to solve this you have to set the Shutter CH correctly using the Fixture Creator.\\ |
| | | ||
| </ | </ | ||
| Line 84: | Line 84: | ||
| < | < | ||
| **No " | **No " | ||
| - | The strobe are stoped | + | Strobe is stopped |
| [[fixture_control: | [[fixture_control: | ||
| </ | </ | ||
| Line 90: | Line 90: | ||
| < | < | ||
| **Red X icons in the fixture control panels.**\\ | **Red X icons in the fixture control panels.**\\ | ||
| - | This indicates that no imgae is attached to this DMX value in the DMX tables.\\ | + | This indicates that no image is attached to this DMX value in the DMX tables.\\ |
| See: [[fixture_creator: | See: [[fixture_creator: | ||
| </ | </ | ||
| < | < | ||
| - | **The Blue Ball don’t move in the movement panel.**\\ | + | **The Blue Ball doesn’t move in the movement panel.**\\ |
| - | When running Shape the Blue ball don’t move. However monitoring the DMX output for Pan and Tilt it can be seen that these values | + | When running Shape the blue ball doesn’t move. However, when monitoring the DMX output for Pan and Tilt it can be seen that these values |
| - | The update of the blue balls position was removed because of some error issues.\\ | + | The update of the blue ball position was removed because of some error issues.\\ |
| </ | </ | ||
| < | < | ||
| - | ** " | + | ** " |
| Flip should flip the fixture but keep the beam at the same point.\\ | Flip should flip the fixture but keep the beam at the same point.\\ | ||
| If the " | If the " | ||
| Line 108: | Line 108: | ||
| < | < | ||
| - | **Color wheel / Color Palette only have a few color icons.**\\ | + | **Color wheel / Color Palette only has a few color icons.**\\ |
| - | If “Use global colors”, under “Setup”, are checked on then the color palette is reduced to a few icons instead of a full color selection field.\\ | + | If “Use global colors” under “Setup” |
| </ | </ | ||
| Line 119: | Line 119: | ||
| === Cues === | === Cues === | ||
| < | < | ||
| - | **Cues turn each other of.**\\ | + | **Cues turn each other off.**\\ |
| - | When more cues are to run at the same time “Cue Multiselect always enable” | + | When more cues are to run at the same time “Cue Multiselect always enable” |
| Link to multi cue.[[missing please enter when topic is made|]]\\ | Link to multi cue.[[missing please enter when topic is made|]]\\ | ||
| - | Note “Cue Go to previous value always enable” this restore | + | Note “Cue Go to previous value always enable” |
| - | Additional | + | Additionally, |
| Link to Seq .[[missing please enter when topic is made|]]\\ | Link to Seq .[[missing please enter when topic is made|]]\\ | ||
| </ | </ | ||
| < | < | ||
| - | **Override button | + | **Override button |
| Manual override on the fixtures has highest priority. This means that the override buttons don’t work if there is a manual override on the channel.\\ | Manual override on the fixtures has highest priority. This means that the override buttons don’t work if there is a manual override on the channel.\\ | ||
| It is possible to change this by setting the overriding buttons to highest priority.\\ | It is possible to change this by setting the overriding buttons to highest priority.\\ | ||
| Line 135: | Line 135: | ||
| < | < | ||
| - | **Shape movement stops when cue are turned on.**\\ | + | **Shape movement stops when cues are turned on.**\\ |
| - | It is important to notice | + | It is important to note that the shape movement is not a stand-alone movement generator.\\ |
| - | Shape has to be added in a sequence and then into the cue like everything else.\\ | + | Shapes have to be added in a sequence and then into the cue like everything else.\\ |
| - | If the shape is not in a cue the it will be turned off when the is started.\\ | + | If the shape is not in a cue, it will be turned off when the new cue is started.\\ |
| Link Add Shape on Sequence. [[tutorial: | Link Add Shape on Sequence. [[tutorial: | ||
| </ | </ | ||
| Line 144: | Line 144: | ||
| < | < | ||
| **Number of scenes.**\\ | **Number of scenes.**\\ | ||
| - | The max no of scenes / steps in the sequencer was in the version | + | The maximum number |
| - | From version 3.4 it is 45.\\ | + | From version 3.4 the maximum number of scenes / steps in the sequencer |
| The number can be changed in the file “freestyler.ini” which is in the freestyler folder.\\ | The number can be changed in the file “freestyler.ini” which is in the freestyler folder.\\ | ||
| \\ | \\ | ||
| Line 153: | Line 153: | ||
| See eventually: [[setup: | See eventually: [[setup: | ||
| \\ | \\ | ||
| - | You can also download "FS configuration tool" [[http:// | + | You can also download |
| \\ | \\ | ||
| - | Disadvantages (Pleas fill in if you know any)\\ | + | Disadvantages (please |
| - | The FreeStyler statup time will be longe\\ | + | The FreeStyler statup time will be longer.\\ |
| </ | </ | ||
| < | < | ||
| - | **Color display on the screen | + | **Color display on the screen |
| - | When running with time shorter than 400 the small color display on each fixture | + | When running with a time shorter than 400, the small color display on each fixture |
| - | This is made so due to graphic | + | This is intentional |
| </ | </ | ||
| < | < | ||
| - | **Sequence / Cue override | + | **Sequence / Cue overrides |
| Check that the Sequence is made in “Transparent Mode” with not use faders in “Off” mode.\\ | Check that the Sequence is made in “Transparent Mode” with not use faders in “Off” mode.\\ | ||
| </ | </ | ||
| Line 172: | Line 172: | ||
| < | < | ||
| **No Fixture control when creating a sequence.**\\ | **No Fixture control when creating a sequence.**\\ | ||
| - | If the “Cue” and “Sub Master” | + | If the “Cue” and “Sub Master” |
| The “Sequence Editor” will show “Offline” and all fixture control will only be visible in the 3D Easy view.\\ | The “Sequence Editor” will show “Offline” and all fixture control will only be visible in the 3D Easy view.\\ | ||
| - | The reason for this is than it will then be possible to edit sequences during a show without disturbing the light running.\\ | + | The reason for this is that it will then be possible to edit sequences during a show without disturbing the light running.\\ |
| \\ | \\ | ||
| {{: | {{: | ||
| \\ | \\ | ||
| - | If the direct fixture control is wanted | + | If direct fixture control is wanted, close the “Sub Master” and “Cue” window.\\ |
| + | </ | ||
| + | |||
| + | |||
| + | < | ||
| + | **Why does sequence editor add an extra scene to the sequence? | ||
| + | \\ | ||
| + | When the sequence editor is opened, the first scene is already added by default.\\ | ||
| + | If “+” is pressed, a new scene is added and if no changes are made after pressing “+” it will then be identical to the previous step.\\ | ||
| + | \\ | ||
| + | Example: | ||
| + | 1. Open sequence editor.\\ | ||
| + | 2. Make changes.\\ | ||
| + | 3. Press “+”\\ | ||
| + | 4. Make new changes.\\ | ||
| + | 5. Save the sequence.\\ | ||
| + | The sequence now contain 2 steps with different scenes.\\ | ||
| + | \\ | ||
| + | Most common error by beginners: | ||
| + | 1. Open sequence editor.\\ | ||
| + | 2. Make changes.\\ | ||
| + | 3. Press “+”\\ | ||
| + | 4. Make new changes.\\ | ||
| + | 5. Press “+”\\ | ||
| + | 6. Save the sequence.\\ | ||
| + | \\ | ||
| + | The sequence now contains 3 steps.\\ | ||
| + | As no changes were made after pressing “+”, the two last steps are identical.\\ | ||
| + | \\ | ||
| + | “+” adds a new scene empty scene.\\ | ||
| + | If no changes are made it just adds an extra step in the sequence.\\ | ||
| + | This is not necessarily an error as in some cases this effect may be wanted.\\ | ||
| + | An example could be color where red is wanted for 1 step and yellow 9 steps.\\ | ||
| + | There, 2 steps are with change and 8 are without.\\ | ||
| </ | </ | ||
| Line 186: | Line 219: | ||
| **Path not found**\\ | **Path not found**\\ | ||
| \\ | \\ | ||
| - | Trying to ”run” a cue in the submaster window this messages | + | Trying to ”run” a cue in the submaster window |
| - | The fcf file that are loaded into Submaster selection window, contains path to the cue that are selected. If the cue filename or path is renamed, moved or in any way manipulated then this messages popup.\\ | + | The fcf file that is loaded into Submaster selection window contains |
| \\ | \\ | ||
| {{: | {{: | ||
| {{: | {{: | ||
| \\ | \\ | ||
| - | The fcf file has to be re-created or edit in a text editor to match the cue file.\\ | + | The fcf file has to be re-created or edited |
| Here the " | Here the " | ||
| </ | </ | ||
| Line 198: | Line 231: | ||
| < | < | ||
| - | **My fixtures are blacked out using Submasters - In the sequence editor everything works fine**\\ | + | **My fixtures are blacked out when using Submasters - in the sequence editor everything works fine**\\ |
| \\ | \\ | ||
| - | On the right of each sm is a slider. This is the sm intensity. For the most part you wont need it but any attribute like the ' | + | On the right of each sm is a slider. This is the sm intensity. For the most part you won' |
| {{: | {{: | ||
| Line 209: | Line 242: | ||
| < | < | ||
| - | **The light are doing some strange things when I adjust the SM fader to 0%.**\\ | + | **The lights |
| \\ | \\ | ||
| The SM fade has a option “Fader Start / Stop Control” found under the cog wheel in the Sub master panel.\\ | The SM fade has a option “Fader Start / Stop Control” found under the cog wheel in the Sub master panel.\\ | ||
| - | This option | + | This option |
| \\ | \\ | ||
| - | If “Restore values” in the cue option is checked on and saved with the cue then when the Sub master fader is set to 0% the previous | + | If “Restore values” in the cue option is checked on and saved with the cue then when the Sub master fader is set to 0% the previous |
| </ | </ | ||
| === DMX 400 === | === DMX 400 === | ||
| < | < | ||
| - | **The fixture | + | **The fixture |
| The fixture must have a intensity channel or a RGB control to react on DMX400.\\ | The fixture must have a intensity channel or a RGB control to react on DMX400.\\ | ||
| If a dimmer pack is used as fixture then check that the fixture has been created with an intensity channel and if not then create a new fixture with intensity control.\\ | If a dimmer pack is used as fixture then check that the fixture has been created with an intensity channel and if not then create a new fixture with intensity control.\\ | ||
| </ | </ | ||
| + | |||
| === Missing windows === | === Missing windows === | ||
| < | < | ||
| - | ** Color, Gobo, Beam, Pan/tilt, lamp Window | + | ** Color, Gobo, Beam, Pan/Tilt, Lamp ** |
| - | window have disappeared\\ | + | window(s) have disappeared\\ |
| - | This can happin | + | This can happen |
| \\ | \\ | ||
| - | you can Reset all the windows, Go to Setup-> | + | You can reset all the windows: Go to Setup-> |
| - | and Press "Reset Window | + | and press "Reset Window positions" |
| + | Or, under " | ||
| </ | </ | ||
| ==== Freestyler Addons ==== | ==== Freestyler Addons ==== | ||
| - | No item\\ | + | No items\\ |
| === External Control === | === External Control === | ||
| == Midi Controll == | == Midi Controll == | ||
| < | < | ||
| - | **Midi | + | **Midi |
| - | -This can happin | + | -This can happen |
| - | -it can also be caused by the Midi output, This means you'r using USB1.0. | + | -It can also be caused by the Midi output |
| </ | </ | ||
| < | < | ||
| - | **My midi device sends a velocity lower then 127**\\ | + | **My midi device sends a velocity lower than 127**\\ |
| - | For FreeStyler to recognize a button press it is important that the velocity from the midi device and Freestyler match each other.\\ | + | For FreeStyler to recognize a button press it is important that the velocity from the Midi device and Freestyler match each other.\\ |
| - | This can normally be alternated in the midi device what velocity to send but it is also possible to change the trigger value in FreeStyler. | + | This can normally be alternated in the Midi device what velocity to send but it is also possible to change the trigger value in FreeStyler. |
| - | In general it is preferable to do the velocity change in the midi device because if it is done in FreeStyler | + | In general it is preferable to do the velocity change in the Midi device because if it is done in FreeStyler it is a general change that affect all connected |
| \\ | \\ | ||
| Go to the Freestyler directory, now open Freestyler.ini with a note pad.\\ | Go to the Freestyler directory, now open Freestyler.ini with a note pad.\\ | ||
| Line 255: | Line 290: | ||
| Triggervalue=127\\ | Triggervalue=127\\ | ||
| \\ | \\ | ||
| - | here you can change the Trigger value\\ | + | Here you can change the Trigger value\\ |
| </ | </ | ||
| \\ | \\ | ||
| Line 270: | Line 305: | ||
| < | < | ||
| **Unable to reconnect / connect**\\ | **Unable to reconnect / connect**\\ | ||
| - | Occasionally Freestyler will block incoming connections, | + | Occasionally Freestyler will block incoming connections, |
| - | I.e Wifi Dropout, | + | To resolve, |
| \\ | \\ | ||
| {{external_control: | {{external_control: | ||
| Line 281: | Line 316: | ||
| < | < | ||
| - | **Light doesn' | + | **Light doesn' |
| - | 1)Be sure you selected the right fixture in Magic 3d.\\ | + | 1)Be sure that you selected the right fixture in Magic 3D.\\ |
| - | 2)did you selected | + | 2)Did you select |
| </ | </ | ||
| < | < | ||
| - | **Magic 3D view runs Very Slow**\\ | + | **Magic 3D view runs very slowly**\\ |
| - | this can be caused by the resolution | + | This can be caused by the resolution |
| </ | </ | ||
| < | < | ||
| - | **The light don’t react as expected.**\\ | + | **The lights |
| \\ | \\ | ||
| - | The fixture | + | The fixtures |
| FreeStyler fixtures and 3D Easy view fixtures are not the same.\\ | FreeStyler fixtures and 3D Easy view fixtures are not the same.\\ | ||
| - | Try examine | + | Try examining |
| </ | </ | ||
| - | === Fixtur | + | === Fixture |
| < | < | ||
| **Lamp Panel is not present in FreeStyler**\\ | **Lamp Panel is not present in FreeStyler**\\ | ||
| \\ | \\ | ||
| If only strobe is present in the Lamp panel then the panel will not be present in FreeStyler\\ | If only strobe is present in the Lamp panel then the panel will not be present in FreeStyler\\ | ||
| - | There has to be either intensity or Shutter " | + | There has to be either intensity or Shutter " |
| It can be necessary to add a dummy function on one of the channels.\\ | It can be necessary to add a dummy function on one of the channels.\\ | ||
| </ | </ | ||
| Line 310: | Line 345: | ||
| < | < | ||
| **Please fill in all Gobo values**\\ | **Please fill in all Gobo values**\\ | ||
| - | This error messages comes when one or more DMX values are missing in the gobo tab.\\ | + | This error message appears |
| If example “n’ gobos 1” is set to 3 then there are 3 gobos on the “Gobo 1” tab. These 3 gobos must have a value.\\ | If example “n’ gobos 1” is set to 3 then there are 3 gobos on the “Gobo 1” tab. These 3 gobos must have a value.\\ | ||
| If they don’t have a DMX value then it is not possible to save the fixture.\\ | If they don’t have a DMX value then it is not possible to save the fixture.\\ | ||
| Line 320: | Line 355: | ||
| === Sound To Light === | === Sound To Light === | ||
| - | No item\\ | + | No items\\ |
| === SunTriX & LedTriX plugins === | === SunTriX & LedTriX plugins === | ||
| < | < | ||
| - | **Animation image don't shift**\\ | + | **Animation image doesn't shift**\\ |
| From time to time this issue pops up.\\ | From time to time this issue pops up.\\ | ||
| One problem could be that the program does not support Unicode.\\ | One problem could be that the program does not support Unicode.\\ | ||
| Line 331: | Line 366: | ||
| \\ | \\ | ||
| In section " | In section " | ||
| + | \\ | ||
| + | Or use this. https:// | ||
| </ | </ | ||
| ==== DMX ==== | ==== DMX ==== | ||
| < | < | ||
| - | When you know that FreeStyler does the right thing and the fixtures | + | When you know that FreeStyler does the right thing and the fixtures |
| [[dmx_basics: | [[dmx_basics: | ||
| </ | </ | ||
| < | < | ||
| DMX addresses: How to set them can be found here. [[dmx_basics: | DMX addresses: How to set them can be found here. [[dmx_basics: | ||
| - | If a fixture | + | If a fixture |
| </ | </ | ||
| < | < | ||
| - | In some Rare Cases you have Your Unicode | + | In some rare cases you have your Unicode |
| - | Like Asia languages use 2 bytes to represent a character, English just only one. Sending data to the com port will give problems when value gets higher than 127.\\ | + | Asian languages use 2 bytes to represent a character, English just 1. Sending data to the com port will cause problems when value gets higher than 127.\\ |
| - | Maby this can help you out: http:// | + | Maybe this can help you out: http:// |
| </ | </ | ||
| ---- | ---- | ||
| \\ | \\ | ||
faq/troubleshooting.1433740758.txt.gz · Last modified: 2015/06/08 05:19 by Jan_K