Troubleshooting

Freestyler Features

Groups

Forgotten password.
If the password has been forgotten then there is only one way to fix that and this is in the registration data base.

It can be found in windows under Start → Run → “RegEdit”
“\HKEY_USERS\…\Software\VB and VBA Program settings \Freestyler \Settings”
There is a “Password” label and this can be edited or deleted.

But be carefully not to mess anything up because if the registration database are destroyed then it is a new installation of the whole PC.

Functions

Some Fixures doesn't Blackout.
- This can happen because the Shutter CH isnt' set correct, so to solve this you have to set the Shutter CH correct with the Fixture Creator.
Fixture Creator - Lamp Configuration

No “OFF” button for Strobe.
The strobe are stoped by using the Shutter “Open” or “Closed” Button.
Lamp Panel description

Red X icons in the fixture control panels.
This indicates that no imgae is attached to this DMX value in the DMX tables.
See: Gobo Configuration. The description of Gobo wheel 3

The Blue Ball don’t move in the movement panel.
When running Shape the Blue ball don’t move. However monitoring the DMX output for Pan and Tilt it can be seen that these values changes with the shape.
The update of the blue balls position was removed because of some error issues.

“Flip” don't bring the beam to the correct position
Flip should flip the fixture but keep the beam at the same point.
If the “Range” value is not defined or wrong then the beam will be moved after a flip.
See: Fixture Creator - Movement configuration

Cues

Cues turn each other of.
When more cues are to run at the same time “Cue Multiselect always enable” are to be set on.
Link to multi cue.missing please enter when topic is made
Note “Cue Go to previous value always enable” this restore the values when a cue is stopped.
Additional note that the sequences are to be made as Transparent (Transparent Mode).
Link to Seq .missing please enter when topic is made

Override button Don’t override.
Manual override on the fixtures has highest priority. This means that the override buttons don’t work if there is a manual override on the channel.
It is possible to change this by setting the overriding buttons to highest priority.
See Override buttons, Blue triangle

Shape movement stops when cue are turned on.
It is important to notice that the shape movement is not a stand alone movement generator.
Shape has to be added in a sequence and then into the cue like everything else.
If the shape is not in a cue the it will be turned off when the is started.
Link Add Shape on Sequence.missing please enter when topic is made

Sequences

Number of scenes.
The max no of scenes / steps in the sequencer was in the version before V3.4 = 15.
From version 3.4 it is 45.
The number can be changed in the file “freestyler.ini” which is in the freestyler folder.

[NumberOfScenes]
Number=45

See eventually: Editing the freestyler.ini file

You can also download “FS configuration tool” Click here to Download the FS configuration tool

Disadvantages (Pleas fill in if you know any)
The FreeStyler statup time will be longe

Color display on the screen don’t change for the fixture.
When running with time shorter than 400 the small color display on each fixture don’t change.
This is made so due to graphic handling on slow PCs.

Sequence / Cue override everything.
Check that the Sequence is made in “Transparent Mode” with not use faders in “Off” mode.

Submasters

Path not found

Trying to ”run” a cue in the submaster window this messages pops up.
The fcf file that are loaded into Submaster selection window, contains path to the cue that are selected. If the cue filename or path is renamed, moved or in any way manipulated then this messages popup.


The fcf file has to be re-created or edit in a text editor to match the cue file.
Here the “TB_Scan\Sine.chb” has to be correct.

My fixtures are blacked out using Submasters - In the sequence editor everything works fine

On the right of each sm is a slider. This is the sm intensity. For the most part you wont need it but any attribute like the 'lamp' that is set to use intensity will need this to be on. It works like a dimmer so the higher it is the brighter the beam. To use it place the mouse cursor over it and hold the left mouse button. Now you can drag the intensity up and down. You will notice that it turns blue.


See Using Cues and Submasters

DMX 400

The fixture don’t react on DMX400.
The fixture must have a intensity channel or a RGB control to react on DMX400.
If a dimmer pack is used as fixture then check that the fixture has been created with an intensity channel and if not then create a new fixture with intensity control.

Missing windows

Color, Gobo, Beam, Pan/tilt, lamp Window window have disappeared
This can happin if you have draged one of the windows to the second screen

you can Reset all the windows, Go to Setup→Freestyler setup→Preferences→Extra options and Press “Reset Window postions”

Freestyler Addons

No item

External Control

Midi Controll

Midi controll / Freestyler is getting slow
-This can happin if the Drivers a not Intalled, So Go an install the Drivers from the Midi controller.
-it can also be caused by the Midi output, This means you'r using USB1.0. so to solve this get USB2.0 or Turn off the Midi ouput.

My midi device sends a velocity lower then 127
Go to the Freestyler directory, now open Freestyler.ini with a note pad.
search for:

[Midi]
Triggervalue=127

here you can change the Trigger value

Touchscreen UI2


Magic 3D Easy View & Scanlibrary

Light doesn't react to the dmx out from freestyler.
1)Be sure you selected the right fixture in Magic 3d.
2)did you selected “Virtual interface” as your Interface.

Magic 3D view runs Very Slow
this can be caused by the resolution 3dView work on to change this, go to the Option then press on “Resolution” and set it lower.

Fixtur Creator

No item

Sound To Light

No item

SunTriX & LedTriX plugins

No item

DMX

When you know that FreeStyler does the right thing and the fixtures behaves strange then it is time to isolate the problem make some systematic fault finding.
DMX Fault finding

DMX addresses: How to set them can be found here. DMX How to set the addresses on the fixtures
If a fixture react wrong on the fixture control fader then ther may be an address overlab. DMX Addresses.

In some Rare Cases you have Your Unicode Diffent then US.
Like Asia languages use 2 bytes to represent a character, English just only one. Sending data to the com port will give problems when value gets higher than 127.
Maby this can help you out: http://markcz.wordpress.com/2009/07/10/multiple-language-for-non-unicode-programs-settings-on-one-computer/



faq/troubleshooting.txt · Last modified: 2012/04/20 04:01 by BillsGate
 
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