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Table of Contents
Frequently Asked Questions
Here you will find some answers for the frequently asked questions
Interfaces
When I start up Freestyler, I get the message "Error creating output thread" and I can't control my lights
“output thread” error comes when freestyler cant find the usb interface. Make sure you have selected the right interface in freestyler setup and chosen the right comport. If you don't know which comport your interface is connected to, open the Device manger and check it. Set the right comport in “FreeStyler Setup” and restart the program
Freestyler functions
The blue ball in the position window is not moving around when using Bezier Shapes, is this a bug?
This is not a bug. In the latest versions the blue ball don't move.
Magic 3D Easy View
I can't open the Magic 3D Easy View from Freestyler. The "3D" icon is grey. What is wrong?
The 3D easy viewer is not installed or not installed on the freestyler folder. When you install Freestyler make sure you set a check mark at “Sunlite Magic 3D Easy View”, otherwise the viewer is not installed. If you forgot to set the checkmark run the install again and make sure you not have set the checkmarks for “overwite all fixture profiles” and “Reset all settings to default”. this way nothing happens with your fixtures and setiing. only the “3D” button would change in Freestyler.
I can't get any of the fixtures in Magic 3D Easy View to respond when using Freestyler
Freestyler may not send out DMX:
Make sure you have selected a interface or the “virtual Interface” in the freestyler settings: [Setup –> FreeStyler Setup –> Interface Setup –> Controller]. If you didnøt do that Freestyler woint send out any DMX data.
You have not opend/started the Magic 3D Easy View program from Freestyler
press the “3D button in the toolbar at Freestyler main window to start the program. If you have opend the program not using freestyler, Freestyler is not connected the the viewer