Support Forum

Hi,

I am pretty new to using FreeStyler, however I got the things working yesterday.
Yet, now my current testing setup does nothing. To give a insight about what I use:
-FreeStyler (latest release)
-Windows 10 (updated though it worked with the previous version and did also not work with the previous version)
-Eurolite 512 USB DMX cable
-Mini 30 Watt movinghead

For the movinghead I succesfully created a fixture yesterday. All worked fine and all commands were being excecuted. However, now the movinghead does nothing. I do see the DMX output change in FreeStyler itself. What did I do regarding problem finding?

-Check COM port use of the Eurolite (6)
-Check Eurolite drivers and possibly update
-Reinstall Eurolite drivers
-Reinstall FreeStyler
etc.


Going from the above, I would say I have a defective Eurolite DMX USB. Though, due to my low experience with this software and DMX in general, I am not 100% sure. Does this sound familiar to anyone and maybe have a solution? (if its not the Eurolite defect ofcourse).

if it was working: you either made a change to the freestyler setup OR (most likely) windows booted the device or is not loading the drivers correctly.

Try it on a different USB port, check if correct com port and does it have a power light? Does it light up?

The Eurolite DMX does not have a light unfortunately. I will try a different USB port.

There are many different drivers available for that device. I had a couple I had to work with a year ago and I remember going through many versions before finding the one that worked. If you are showing an unknown device in device manager it will not work until that is resolved. If it is showing as installed in windows but Freestyler cannot see it, it has the wrong driver installed.
If it shows up in freestyler and connects then all drivers are fine. If Freestyler connects but loses connection then that is an issue with your usb port and power saving or a bad cable.